help

If the information below does not answer your question please contact us

Why aren't items being added to my shopping cart?

The "invites" shop uses cookies to save items to your cart. If items are not being added it is likely that your system is not allowing cookies to be used. Click here to find out how to adjust your browser to the correct setting.

Why does the shop use cookies?

Using cookies means that items you save to your cart are stored on your computer, not our server. This makes shopping alot quicker. Only when you send your order is that information sent to us. It also means you can go browsing elsewhere while you shop and items will still be in your cart when you return.

How much do handmade invitations cost?

It is not possible to give a set price for handmade invitations. The cost is determined by a number of factors - the style of invitation you have chosen, the materials required, and the amount printing and assembly work involved. If you let us know what type of invitation you have in mind, we are happy to price some options for you.

Please note, the minimum order for handmade invitations is 25.

Are your prices all inclusive?

The prices of all our products are shown in New Zealand Dollars and include GST. The only addition to the price you see is the cost of delivery.

How long will it take to get my handmade invitations?

Traditionally, your invitations should be sent out 6 to 8 weeks before your wedding. Allow yourself plenty of time before that to choose your design so that you can really enjoy the process without the stress of limited time.

Ideally your invitations should be ordered about a month before you need them, and we suggest you take several weeks before that to work with us and finalise your design to make sure you are really happy with what you have chosen.

However, if you find your wedding date is looming and you are not as organised as you would have liked, let us know and our talented team will work with you in the time frame required.

What does gsm mean?

Paper weight is measured in grams per square metre (gsm). A standard piece of copy paper is usually 80 gsm. A card that is 240 gsm will be 3 times that weight.

What is translucent paper?

Translucent is a term given to something that allows light to shine through as opposed to transparent which is something you can see through. Translucent paper is usually patterned and frosted and comes in many shades of colours. It is also called "vellum".

Will the paper go through my printer?

Most papers will happily travel through an inkjet printer though rough surfaces may give varying results,some papers will bleed and some inks may not adhere well on shiny or synthetic surfaces. It is always advisable to try a few sheets first to determine results. Laser printers demand special papers that can withstand the high temperatures when fusing toner to them. Most smooth papers are will go through a laser printer as will our whole range of translucent papers. However, printers do vary a lot and again we recomend testing a few sheets before comitting to a big order. Please feel free to ask about any product if you are unsure.

Can I order single sheets of paper to try?

We have had to set a minimum order for any one type of paper, usually 20 or 25 sheets. Please ask if you would like further information about a paper.

Do you ship overseas?

Yes we do! We can help you organise your invitations wherever you are.

How much will delivery cost?

Delivery within New Zealand is $5.50 or $9.00 for rural delivery. Outside New Zealand delivery is $12. Delivery for heavy items may attract extra costs on some orders.

How long will my order take to get to me?

While many items can be dispatched overnight on the day of order please allow five working days for delivery within New Zealand and longer for overseas delivery.

What if I need to return my purchase?

In the unlikely event that you are not happy with products received, please return the goods within 7 days of receipt (unused and in the condition you received them, please!) and we will either exchange or refund you in full.

Please note that the goods are your responsibility until we receive them as we cannot take responsibility for goods lost or damaged in transit from you to us.

Handmade wedding invitations are non-returnable as we do not commence work on them until we have received your signed proof and confirmation of order - no need to worry, in 5 years we have never had an unhappy customer!

How do I pay for my order?

We accept Visa and Mastercard, and have a secure online ordering system that will ensure your credit card details are protected.